When a client schedules a session with Mummas On The Move, a block of time is reserved specifically for that client. This time is valuable for both Mummas On The Move and the client. And as a result, it is important to adhere to the Cancellation Policy, please take a moment to read it below.
Cancellation for Personal Training
To cancel or reschedule a session, please contact your trainer directly. Text messages sent after 9.30pm will not be received until the next morning. If you need to reschedule or cancel your allocated session time, please do this at least 24 hours before your session time. This allows this time slot to be available for someone else and means that we can rebook your session for a later date at no extra cost.
Personal Training sessions that are cancelled within 12 hours of the scheduled session time will incur a cancellation fee of 50% of the session rate. This fee will be deducted from your session pack or charged to your card on file if you are on a direct debit.
If you cancel or reschedule your session at least 12 hours from your session time, your direct debit for that week will be held in credit. A make-up session will be arranged with your trainer.
If you do not provide a minimum of 12 hours notice, you will incur a 50% cancellation fee which will be deducted from your Direct Debit session fee. If you cancel within three hours of your session time, this will result in 100% cancellation fee and forfeiture of your session.
Cancellation for Group Fitness Classes (Tuesday)
To cancel or reschedule a session, please use our online booking system. You can do this by logging into our online portal via your account https://instabook.io/s2/mummasonthemove
If you need to cancel your booking, please do this at least 24 hours before your session time. This allows this spot to be available for someone else. All bookings need to be made by 8am on the day of your class at the very latest.
No-shows for PT and Group Fitness
No Shows will result in forfeiture of the session and the total session fee will be charged. Cancelling within 3 hours of the session time is considered a no-show.
Late Arrivals for PT and Group Fitness
Clients arriving late will receive the remaining scheduled session time, unless other arrangements have been previously made with the trainer.
Refunds for PT and Group Fitness
No refunds will be issued for any reason, including but not limited to relocation, illness, injury and unused sessions. However your session pack expiry date can be extended and arranged with the trainer.
Cancelling a Direct Debit Subscription
To cancel your Direct Debit Subscription, please email [email protected] one week before you would like to cancel with the date you would like your subscription to stop.
Emergencies and Unforeseeable Circumstances
Please note that there are times where cancellations are completely understandable due to an emergency or an unforeseeable circumstance. In this case, you are required to notify the trainer immediately and the Cancellation Policy will be applied at the trainer’s discretion.